Gold and Silver Wedding Invitations

Can I personalise my wedding invitations?

Yes, you can personalise your wedding invitations to reflect your personality and theme. Dotty About Paper offers a variety of styles, including rustic, vintage, and floral, and their design team is ready to customise your invitations to your requirements​​.

What types of wedding invitation services does Dotty About Paper offer?

They offer a comprehensive range of services, including personalisation of invitations by their expert design team based in Shropshire. They also provide matching stationery packages to ensure a seamless wedding theme​​​​.

How is the ordering process at Dotty About Paper?

The process includes browsing their website, adding personalised or ready-to-write items to your basket, checking out, and then confirming your order. They send an order confirmation email once payment is made. For personalised items, you receive a free proof via email to ensure satisfaction before printing​​.

Can I order by phone?

Yes, orders can be placed over the phone, with payments processed via PayPal. For personalised items, they ask you to send the wording via email to avoid mistakes​​.

What is the delivery policy for orders?

They deliver to all UK addresses, including England, Scotland, Wales, and Northern Ireland. Delivery options include Royal Mail 1st Class and Express delivery via Parcelforce. The cost varies based on order value and chosen delivery option​​.

How quickly will my order be dispatched and delivered?

Orders are dispatched the next working day after receiving and agreeing to the proof. Delivery times vary; for instance, an order received on Monday is dispatched on Tuesday and delivered by Wednesday. Special items like guest books and foil products take two working days to produce​​.

What should I do if my order hasn’t arrived?

If your order hasn't arrived, check the delivery address, local sorting office (for Royal Mail deliveries), or track your parcel via Parcelforce for Express deliveries. If concerns persist, contact their customer service for assistance​​.

What is the returns policy?

Personalised items, like invitations, can't be returned as they are custom-printed. If there's an error on their part, they will reprint your order. Non-personalised items can be returned under a ‘no quibble’ policy within 30 days of receipt, provided they are in resaleable condition. The buyer bears the return postage costs​​.

Can I request samples before making a large order?

Yes, Dotty About Paper offers free samples of their designs, allowing you to explore different styles and assess the quality before making a large order​​.

What if I need help with my order?

Their customer service team is available to assist with any queries or provide professional advice. The team is available Monday to Friday from 8:00 am to 4:30 pm​